Terms of Service

Elegant Crest Solutions LLC

Effective Date: 12 DEC 2025

These Terms of Service (“Terms”) govern the access to and use of the website www.elegantcrestsolutions.com and the professional services provided by Elegant Crest Solutions (“Company,” “we,” “our,” or “us”). By accessing our website or engaging our services, you agree to comply with and be legally bound by these Terms.

1. Agreement to Terms

By using our website or services, you confirm that you have read, understood, and accepted these Terms of Service in their entirety. These Terms form a legally binding agreement between you and Elegant Crest Solutions. If you do not agree with any part of these Terms, you must discontinue use of our website and services immediately.

2. Eligibility and Authority

You represent that you are at least eighteen (18) years of age and have the legal authority to enter into agreements on behalf of yourself or the entity you represent. If you are using our services on behalf of a business, you confirm that you are authorized to bind that business to these Terms.

3. Description of Services

Elegant Crest Solutions provides professional digital services, business support solutions, and operational services, including but not limited to digital marketing, website support, customer support coordination, billing assistance, and call center–related services. All services are provided based on agreed scopes, timelines, deliverables, and pricing outlined in proposals, agreements, or written communications.

4. Scope of Work and Service Timelines

Services are performed according to the mutually agreed scope of work. For time-sensitive services such as billing operations, customer support, and call center activities, work is performed within agreed operational hours and timelines. Elegant Crest Solutions is not responsible for delays caused by incomplete client instructions, system downtime, or third-party service interruptions.

5. Client Responsibilities

Clients agree to provide accurate, complete, and timely information required for service delivery. This includes access credentials, billing details, call scripts, workflows, and operational guidelines. The client is responsible for ensuring that all provided data complies with applicable laws and regulations.

6. Billing, Invoicing, and Payments

All billing terms, service fees, and payment schedules are agreed upon prior to service commencement. Invoices must be paid within the agreed timeframe. Late or failed payments may result in service suspension, delayed deliverables, or termination. All fees are exclusive of applicable taxes unless stated otherwise.

7. Call Center and Operational Services

For call center, customer support, or operational services, Elegant Crest Solutions performs tasks within agreed working hours and performance standards. Call handling, billing support, and customer communication are conducted based on client-approved scripts and procedures. No guarantee is made regarding call volumes, conversion rates, or financial outcomes.

8. No Guarantee of Results

While we strive to deliver services professionally and efficiently, Elegant Crest Solutions does not guarantee specific business results, revenue increases, or performance outcomes. Results may vary based on factors beyond our control.

9. Confidentiality and Data Handling

We maintain the confidentiality of all non-public client information shared during service delivery. Reasonable security measures are implemented to protect sensitive data. Confidential information is disclosed only when required by law or authorized by the client.

10. Intellectual Property Rights

All materials, documentation, processes, and methodologies developed by Elegant Crest Solutions remain the Company’s intellectual property unless otherwise agreed in writing. Clients may not reproduce, resell, or distribute such materials without written permission.

11. Third-Party Platforms and Tools

Our services may involve third-party platforms such as billing systems, telecommunication providers, or software tools. Elegant Crest Solutions is not responsible for outages, errors, or policy changes caused by third-party services.

12. Service Availability and Downtime

We aim to maintain consistent service availability; however, uninterrupted operation is not guaranteed. Temporary service interruptions may occur due to maintenance, updates, technical issues, or force majeure events.

13. Limitation of Liability

To the maximum extent permitted by law, Elegant Crest Solutions shall not be liable for indirect, incidental, special, or consequential damages, including loss of revenue, data, or business opportunities.

14. Indemnification

You agree to indemnify and hold harmless Elegant Crest Solutions from any claims, damages, losses, or expenses arising from misuse of services, violation of laws, or breach of these Terms.

15. Termination of Services

We reserve the right to suspend or terminate services if payment obligations are not met, these Terms are violated, or unlawful activity is suspected. Termination does not remove the obligation to pay outstanding fees.

16. Modifications to Services and Terms

Elegant Crest Solutions may modify services, pricing, or these Terms at any time. Updated Terms will be posted on this page and become effective immediately upon publication.

17. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict-of-law principles.

18. Contact Information

For questions regarding these Terms of Service or service inquiries, please contact:
Email: info@elegantcrestsolutions.com